To all our friends and customers,
We are all experiencing times of unknowns and adjusting to the new normal. We are closely monitoring the global and local impact of COVID-19 and are taking precautionary measures as advised by our safety consultants and the Federal and Provincial governments.
Effective March 24th, we will be open from 9 a.m. to 12 p.m. and 1 p.m. to 3 p.m. until further notice.
We have closed our showroom to appointment only. Please call to arrange your appointment time. Please limit appointments to two people. This includes design consultants you are working with from outside our store. During your appointment you will be required to wear a pair of gloves for looking through the samples. We have hand sanitizer available at the front door when entering and leaving.
Feel free to go to our products page to find the types of flooring we offer with links to our supplier partners. Many of those partners offer software to help visualize the selection in your own home.
If you have samples to return or pick up, we have a drop-off box to the right of the front door that samples can be left in 24/7. Please try to ensure the samples are clean when you return them. We are also wiping them down when they are returned.
Order pickups can be done during business hours. Please call ahead so that our staff can get the order ready. When you arrive, back up your vehicle to the white garage door out front and call to notify us you are here. Our staff will load your order while you wait in your vehicle. There will be no paperwork signed by you.
Our installers are continuing installations under strict guidelines. If you feel ill, are observing mandatory self-isolation or have been in contact with someone confirmed to have COVID-19, your installation will be rescheduled or postponed. Please refer to RRHBA guidelines which can be found on their website under the COVID-19 Resource Page.
At this time I would like to thank you personally for your support - past, present and future. You have made Floors by Design what it is along with my great team. We will get through this together. Take care of yourselves, stay safe + shop local.
Darren Illingworth President